Here are a number of questions that we have received. We hope that it helps you with your purchase! If you still have a question that needs to be answered, please do not hesitate to ask.
Q: Who do you use to mail your products?
A: We currently use the USPS (United States Postal Service).
Q: Why were my shirt(s) refunded?
A: There are a few reasons why this happens. If you are within the US, it is very likely that your order was “returned to sender" by the USPS. Another reason your order could have been refunded is if the inventory counter on our website was slightly inaccurate and our shipping department was unable to fulfill the item. If you are an international order and received a refund, it is very possible that the weight of the order went above our policy’s 2.5 lbs weight maximum.
Q: Do you make custom shirts?
A: At this time we do not have the time or the resources necessary to fulfill such requests.
Q: The shirt I want is out of stock! Will you be restocking soon?
A: Majority of the shirts that sell out will restock sometime in the near future. Our printers can take up to two weeks from the moment we place an order with them, to having it available to ship once more. If we decide not to restock the shirt, you might find it on our clearance page, in order to make room for new, fresher, designs.
Q: I never received a tracking number for my order!
A: That shouldn’t be if you're within the US! Before anything, please check your junk/spam folder. If your order has gone out the door and you still haven’t received tracking, contact us, and we will find it for you. If you are an international order, then we do not offer tracking through USPS.
Q: Okay, My tracking number is not updating and I'm in the US!
A: It is very possible the USPS is currently behind in scanning the barcodes of certain batches of orders. Sometimes it can take a few days for it to scan and show that it is on its way to you. However, if it has not updated in 4 BUSINESS days or more, there might be a problem. If you ever want to double check with us, please do not hesitate to contact us.
Q: I changed my mind. Can I return the shirt I ordered and just received for a different design?
A: The best thing to do if you don’t want the design you received is return it for a refund. You will receive the refund once we get the t-shirt back. Please include your information so we know it is your shirt. You can order another design once you realize you want a different design or after you receive your refund. If your order has not yet shipped and you wish for a change, please contact us first so we can help you refund your order before it is mailed out.
Q: What if I need to change the size of a tee shirt that I received?
A: We will do our best to accommodate you if your shirt is too big/small. Please note our policy states we can’t replace any worn and/or washed shirts, however, we understand if you put it on just to test the size, that is not the same as wearing it around for the day. That said, if you just need to change the size, you can contact us with your order number, explain your situation, and we will ask you to simply pay for the postage to get the shirt back to us, and the postage for us to get it back to you.
If when we receive your returned shirt and the size you requested is out of stock, we will alert you. You can then decide if you would like to wait for the item to be restocked and then sent to you, or if you would simply like a refund at that point.
Q: You sent me the wrong size, what now?!
A: Please accept our apologies if we do this, we recheck our orders all of the time and there are still mistakes that slip through. We have found that there are human errors about 3% of the time. We didn’t mean it, honest!
Contact us and let us know what your invoice number is, take a quick photo of the shirt you received that shows it’s size so we can see it, and then we will ship you out the correct one, AS well as preparing return postage for our goof. When it is our fault, you will not pay.
Q: Is there a way to expedite shipping?
A: As of now, we are not able to offer this option.
Q: I live in another country, why are the shipping fees so high?!
A: We use USPS (the United States Postal Service) to ship our merchandise and the fees are determined by the USPS. We actually take a bit of a loss with the international shipping.
Q: But another company’s fees are much lower!
A: That company might be working with UPS, FEDEX, or DHL, and possibly sell millions of items a year. When a company sells that many items, they are able to have a business deal with these other companies that allow them to offer a set price for international and domestic orders. We are a smaller company, where UPS, FEDEX, and DHL, would actually cost MORE, instead of less.
It is also possible that some companies also have suppliers within Europe that help fulfill their orders. We currently do not offer that option.
Q: My shirt shrank in the wash, can I have another one to replace the one that shrank?
A: I’m sorry your shirt shrank. Since the majority of our shirts are 100% cotton, they can shrink if washed in warm/hot water and/or put in a high heat dryer setting. Zenkey has helped suggest a good way to wash our shirts.
Q: This shirt feels flimsier than the other shirt we received from you, are you cutting corners and buying cheaper fabric?
A: No. If we change the fabrics it is because we are improving the quality of our product. We are always looking for the best quality shirts which may cost us more, so that more people will be happier with the product, and not less. But like most things in life, the same exact type of shirt, from the same exact brand, from the same exact clothing line, might have slight differences. It could be the dye that changed the color of the shirt. It could be the thickness of that batch of cotton. It could be how the fabric was prepared. There are many variables. But please note, if you are unhappy with a product, you may return it within 30 days to get a refund. Once we receive the item, we will refund you. The item must not have been washed or worn if you want a refund.
Q: I'm an artist and want to work with you!
A: Cool! For the moment, we are happy working with both in-house artists and freelancers from all over. If we have a project that might be better for you than for anyone else, we'll let you know. Until then, thanks for contacting us!
Q: I want to review your products for my blog, vlog, or video series, can you send me any free samples?
A: Sorry, we're currently not offering free products for review purposes.
Q: I want you to sell my non-licensed items under your licenses!
A: I'm afraid we can't do that. There are many processes to get products approved by the licensor (the company that owns the license) before it is available for sale. Every single concept needs to be approved before going to final, and every single submission becomes owned by the licensor, even if they don't use it. We might not even have a contract that permits us to sell the type of product you're offering, or even the permission to sell it in any other country aside from the USA and Canada. Because of all these factors, and more, we can't accept any third party submissions.
Q: I work/own a brick and mortar shop, I want to do wholesale with you!
A: It simply depends on what items you're looking to sell at your store, so let us know specifically what it is that you are looking to sell that we offer. Some contracts aren't set up to allow us to sell at certain stores. If you fit the model, we can talk. :)
Q: How about my eBay account?
A: We do not offer any products to clients to sell on eBay.
Q: What about other online sites?
A: Similar to the brick and mortar shop, it depends on the contract with our clients.
Q: I could've sworn I saw your stuff on teepublic/redbubble/society6/teechip/etc...?
A: We do not have accounts with those sites. However, if you see any designs that are similar to ours, or exactly the same, then it is likely a bootleg/pirated design. Which stinks, but it still isn’t us!
Q: I bought a bootleg copy of your design, but it's the wrong size. Can I get the right size from you in exchange for the wrong bootleg?
A: ...Seriously, dude?
Q: You didn't answer my question...
A: It happens, in that case, please be sure to contact us and we'll try to help out.